The passenger may claim for damages caused by the destruction, damage, loss or delay
of his baggage on a flight by a Pakistani airline, anywhere in the world. If the
airline does not agree with the claim, the passenger may seek redressal in accordance
The damage to checked-in baggage must be reported to the airline representative
and must be claimed within 7 days of its return, and for delayed baggage, within
21 days of its return. The claim can be made from the airline with which the passenger
has the contract or from that actually operating the flight, if the two are different.
As soon as you notice that your baggage are mishandled or has not arrived on the
same flight. Please contact Airline Baggage Lost and Found Services. Such cases
are handled as per IATA/Custom Rules.